Unable to Enter Activation Code

Unable to Enter Activation Code

Postby mf1160 » 06 Dec 2016, 22:41

Hello:
Needing some help me with the following issue:

I purchased a MK 2/4 Board on 10 September 2013.
The board has worked fine up to this point.
At this point we are experiencing the following difficulty:

• The p.c. (XP) we were using in conjunction with the board since 2013 has failed.
• A new replacement P.C. (WIN7) running Planet CNC Software version:
SW: 2.10.1609.3001
HW: 2013.07.13
SN: 4587 CNC
• This configuration will not allow the board to start.

• When Activate License is selected our serial number 004587 MK2 is displayed.
The “Controller Board” button icon is not selected.
It is not possible to enter the Activation code into the box next to the serial number.

• When Machine / Firmware / Update is selected (while the board in bootloader mode) the following occurs: Controller shows it is rebooting for approx. 10 seconds then
“Firmware Update FAILED!(Unknown1)” is displayed.

• When Machine / Firmware / Verify is selected (while the board in bootloader mode) the following occurs: “Firmware Verification FAILED!(FailedData1)” is displayed.

• When Machine / Firmware / Reset is selected (while the board in bootloader mode) the following occurs: “Please upgrade to firmware version 20141103” is displayed.

Our Activation Code:
LXXX-XXXX-XXXX-XXXD

Our Serial Number:
004587 MK2

Our License Number:
8xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I have tried every combination of firmware update with the controller both in and out of bootloader mode with no success.

What can I do to allow the board to operate normally once again?

Thanks,
Tom
mf1160
 
Posts: 1
Joined: 06 Dec 2016, 16:23

Re: Unable to Enter Activation Code

Postby Support » 07 Dec 2016, 11:22

See your PM inbox.
Support
 
Posts: 2651
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: Unable to Enter Activation Code

Postby chillfactor » 29 Jan 2017, 20:48

what was the solution here. Im having the same problem around the firmware update
Thanks
chillfactor
 
Posts: 1
Joined: 29 Jan 2017, 06:11

Re: Unable to Enter Activation Code

Postby Support » 31 Jan 2017, 08:48

@chillfactor: Check your PM box
Support
 
Posts: 2651
Joined: 07 Apr 2014, 17:39
Controller: Many controllers


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