ACTIVATION CODE

CNC USB Controller Software

Re: ACTIVATION CODE

Postby Support » 13 Jul 2015, 11:29

License should be purchased.
Please visit our web shop:
http://www.planet-cnc.com/index.php?page=shop
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby ericfly » 14 Aug 2015, 14:46

After I bought a chinese Mk1 board, and tried your software, I found your website, and understood that in order to run more than 25 lines, I have to buy a license.
In my country this license is, due to currency conversions, a bit expensive (about half a monthly minimum sallary final cost), but the software seems to be very good, so I'm willing to buy it.
I have two boards, one being used, and one spare. The second was sent after the first seemed lost in post, after 3 months the seller sent me a second one. Eventually both arrived.
I don't agree to call it "counterfeit", as the Mk1 seems to be open to everyone who wants to DIY it, but anyway I'm aware the Mk1 sold in this website has better quality and reliability.

My question is: If I buy a licence, then later my board eventually dies, is my licence restricted to that board, or I could use it (and receive the activation key for) with the spare board I have, or even a MK-2, 3 or 4 I buy from you?

Best regards,

Eric
ericfly
 
Posts: 1
Joined: 14 Aug 2015, 14:29
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 18 Aug 2015, 06:34

License is attached to controller, meaning if your controller goes faulty, you would need to purchase new license.

These Chinese boards were made without our approval and the design is very poor. Also, the Mk1 controller and all versions of it are obsolete which means that the support has ceased to exist.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby indieflow » 13 Sep 2015, 10:16

Hi,

I recently bought a Mk3/4 Controller direct from your online store at Planet CNC and was wondering if the board comes with a free controller license or if it is required to be bought separately?

Sorry it isn't made very clear if one is included or not on the shop page!

Thanks for a great product, I can't wait to get it running past the evaluation stage :D
indieflow
 
Posts: 1
Joined: 13 Sep 2015, 10:10
Controller: Mk3

Re: ACTIVATION CODE

Postby 2greedy » 13 Oct 2015, 21:36

That's wrong! no way should you have to buy multiple licenses for the 1 software!
2greedy
 
Posts: 37
Joined: 07 Oct 2015, 01:44

Re: ACTIVATION CODE

Postby Support » 14 Oct 2015, 07:33

@2greedy:
License is for activating controller and not software.
License is transferable and it can be used on multiple computers
Note that all software updates are free
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby 2greedy » 16 Oct 2015, 07:40

So my current license can be transferred to a new controller?
2greedy
 
Posts: 37
Joined: 07 Oct 2015, 01:44

Re: ACTIVATION CODE

Postby Support » 16 Oct 2015, 08:25

Unfortunately no, with transferable i meant that it can be used on multiple computers.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby bwalms » 05 Nov 2016, 01:17

purchased license sent my serial and actrivation code no response yet??
bwalms
 
Posts: 1
Joined: 05 Nov 2016, 01:15
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 07 Nov 2016, 12:12

It was weekend, also I can see that you have used bank transfer. As soon as the amount is transferred we will send you your license.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby kapif » 18 Nov 2016, 19:45

Before upgrade to new version cncusbcontroller i used licence: MUJL-WFMC-PWXE-BHDK 054034 and ok.
now my licence is: MUOH-TKES-AMCO-GTEO 031197 !!!!!!! why ????
kapif
 
Posts: 2
Joined: 18 Nov 2016, 19:37
Controller: Mk1

Re: ACTIVATION CODE

Postby Support » 21 Nov 2016, 11:47

You are using counterfeit controller of our Mk1 controller.

Chinese manufacturer has cracked our firmware incorrectly so whenever firmware update with latest versions happens your license becomes invalid(because the serial number changes).

Maybe you should consider this.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby kapif » 21 Nov 2016, 14:19

ok. I bought cnc form chinacnczone.com :( with software :oops:
Sorry, I did not know that.
kapif
 
Posts: 2
Joined: 18 Nov 2016, 19:37
Controller: Mk1

Re: ACTIVATION CODE

Postby Support » 21 Nov 2016, 14:36

Many, many users got tricked into buying these machines/controllers. Now, while machine itself is maybe pretty solid, there is no mentioning that controller that is included is a fake. Usually user receives a CD with license key that is corrupted. Then user needs to purchase original license from us and we get all the anger and stress from the user.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby samlizadeh » 04 Jan 2017, 22:04

Hi There
Happy new year
I purchased a board online to do some experimental and learning project. I entered the activation code and it worked fine and eventually I damaged the board while doing my try and errors. I ordered it again and got it. unfortunately the activation code for this new board is not working. I did online search and Just learned that the board is not an original board from you. I opened a dispute with the seller but it will take a few weeks to be go through it.
I know your policies and I fully respect your rights. But will you please give me the activation code for the following code: MUEC-XXVF-GEYI-CYER

[/u][/b]I can send you my old activation code if you need it.
I truly appreciate it.
Sam
samlizadeh
 
Posts: 3
Joined: 04 Jan 2017, 20:48
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 05 Jan 2017, 10:00

Unfortunately you would need to purchase new license for this controller.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby samlizadeh » 05 Jan 2017, 15:08

Support wrote:Unfortunately you would need to purchase new license for this controller.

Sorry, I didn't understand. you mean this controller can not be activated?
samlizadeh
 
Posts: 3
Joined: 04 Jan 2017, 20:48
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 09 Jan 2017, 08:15

It can be but your would need to purchase original license from us. And still we cannot guarantee that it will work with your controller since it is a knock off.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby samlizadeh » 09 Jan 2017, 15:07

How much is the activation code?
and I am doing a try an error self learning project. What if I below up the board as the old one? should I still pay again for license if I want a new board?
samlizadeh
 
Posts: 3
Joined: 04 Jan 2017, 20:48
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 10 Jan 2017, 13:36

License is 69EUR.
Yes, you would need new license for each new serial number/controller.

We really recommend that you purchase original controller from us. Original controllers are fully supported.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby Hobbes1976 » 14 Jan 2017, 16:47

Hi,

I've been caught out by the chinese cloners as well and would like to buy the proper licence. Having read your board I tried the firmware update and the controller code and serial number were stable. I'm aware that it may not be as well supported as one of your proper boards but just can't afford to buy an extra board and a licence. When I buy the licence I presume I need to supply the controller board code and serial number, do I just do this in the extra info bit in the checkout or will I be taken to an extra page post check out?

Thanks and sorry that you are having such a great bit of kit ripped off like this!

Hobebs1976
Hobbes1976
 
Posts: 1
Joined: 14 Jan 2017, 16:43
Controller: Chinese clone

Re: ACTIVATION CODE

Postby Support » 16 Jan 2017, 10:16

When you will purchase license also post your controllers serial number and we will send you license key.
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

Re: ACTIVATION CODE

Postby akin_bilge » 24 Feb 2017, 08:36

hi
Activation code:MUKH-XGMM-WUNI-RIVB
Serial:058519
I need licence code.
Help me?
akin_bilge
 
Posts: 1
Joined: 24 Feb 2017, 08:19

Re: ACTIVATION CODE

Postby charles86 » 26 Feb 2017, 19:23

how long does it take to get a license once you purchase one?
charles86
 
Posts: 1
Joined: 26 Feb 2017, 17:24
Location: michigan/us

Re: ACTIVATION CODE

Postby Support » 27 Feb 2017, 09:02

License is sent to you as soon as payment is made and you send us your serial number of controller, also if it is weekend it will be sent to you on Monday.

@akin_bilge: Have you purchased license?
Support
 
Posts: 2655
Joined: 07 Apr 2014, 17:39
Controller: Many controllers

PreviousNext

Return to Software



Who is online

Users browsing this forum: No registered users and 2 guests